Access to electronic filing formalities

To access the electronic filing formalities on the RCS website, you need to have a "Luxtrust certificate" user account.

Only a person authenticated by the RCS with a digital Luxtrust certificate has the right to electronically file documents with the RCS.

If you already have a Luxtrust certificate, the process for creating your user account is automatic and your user account can be used immediately. No access request form needs to be completed in order to create your user account.

How to create a new "Luxtrust certificate" user account

To create a new account just click on "Connect" in the toolbar and follow the instructions on the screen.

You first have to click on the link "Click here to register" and then on "Or click here to register with your electronic Luxtrust certificate" and follow the instructions on the screen.

For more information on how to create a "Luxtrust certificate" account, please consult the "Connection process" document.

Connecting to the application

To connect to the application just click on "Connect" in the toolbar and follow the instructions on the screen.

Electronic filing

Filing «electronically» with the RCS consists of transferring the requisition forms and the documents required by Law to the RCS electronically

Electronic filing in 4 steps

The electronic filing consists of 4 main steps which are listed below. For further information, please refer to the documents in the menu «More information».

1. Authentication with a Luxtrust certificate

2. Creation of an electronic filing request

Download, input and transmission of a requisition form; attach documents; add request to cart.

3. Validate cart and authorize payment

4. Follow-up on filing and check response of the RCS

The requisition form

The requisition form gathers in a structured way the complete information which needs to be transferred to the RCS according to the Law of the 19th of December 2002.

The form needs to be completed and filed with the RCS electronically: When a natural or moral person registers or enrolls with the RCS and when information which legally has to be registered with the RCS is modified.

Only a form downloaded via the electronic filing method can be filed electronically.

The documents to be filed for publication

The RCS only accepts the filing of documents for publication which have to be filed and published according to Law.

These documents are recorded when filing with the RCS.

These documents are to be transferred electronically in PDF/A "Text" formatting.

Corrective or complementary filing

Corrective filings apply for previously filed documents and/or data which need(s) to be corrected or completed. Their only purpose is to correct a file which has a material error.

Corrective filings have to be completed electronically. You will be asked to enter the RCS number of the person and to select the filing which needs to be corrected or completed.

Corrective filings are subject to the same administrative costs as the initial filings.

Access to electronic filing formalities

To access the electronic filing formalities on the RCS website, you need to have a "Luxtrust certificate" user account.

Only a person authenticated by the RCS with a digital Luxtrust certificate has the right to electronically file documents with the RCS.

If you already have a Luxtrust certificate, the process for creating your user account is automatic and your user account can be used immediately. No access request form needs to be completed in order to create your user account.

How to create a new "Luxtrust certificate" user account

To create a new account just click on "Connect" in the toolbar and follow the instructions on the screen.

You first have to click on the link "Click here to register" and then on "Or click here to register with your electronic Luxtrust certificate" and follow the instructions on the screen.

For more information on how to create a "Luxtrust certificate" account, please consult the "Connection process" document.

Connecting to the application

To connect to the application just click on "Connect" in the toolbar and follow the instructions on the screen.

Electronic filing

Filing «electronically» with the RCS consists of transferring the requisition forms and the documents required by Law to the RCS electronically

Electronic filing in 4 steps

The electronic filing consists of 4 main steps which are listed below. For further information, please refer to the documents in the menu «More information».

1. Authentication with a Luxtrust certificate

2. Creation of an electronic filing request

Download, input and transmission of a requisition form; attach documents; add request to cart.

3. Validate cart and authorize payment

4. Follow-up on filing and check response of the RCS

The requisition form

The requisition form gathers in a structured way the complete information which needs to be transferred to the RCS according to the Law of the 19th of December 2002.

The form needs to be completed and filed with the RCS electronically: When a natural or moral person registers or enrolls with the RCS and when information which legally has to be registered with the RCS is modified.

Only a form downloaded via the electronic filing method can be filed electronically.

The documents to be filed for publication

The RCS only accepts the filing of documents for publication which have to be filed and published according to Law.

These documents are recorded when filing with the RCS.

These documents are to be transferred electronically in PDF/A "Text" formatting.

Corrective or complementary filing

Corrective filings apply for previously filed documents and/or data which need(s) to be corrected or completed. Their only purpose is to correct a file which has a material error.

Corrective filings have to be completed electronically. You will be asked to enter the RCS number of the person and to select the filing which needs to be corrected or completed.

Corrective filings are subject to the same administrative costs as the initial filings.

Access to electronic filing formalities

To access the electronic filing formalities on the RCS website, you need to have a "Luxtrust certificate" user account.

Only a person authenticated by the RCS with a digital Luxtrust certificate has the right to electronically file documents with the RCS.

If you already have a Luxtrust certificate, the process for creating your user account is automatic and your user account can be used immediately. No access request form needs to be completed in order to create your user account.

How to create a new "Luxtrust certificate" user account

To create a new account just click on "Connect" in the toolbar and follow the instructions on the screen.

You first have to click on the link "Click here to register" and then on "Or click here to register with your electronic Luxtrust certificate" and follow the instructions on the screen.

For more information on how to create a "Luxtrust certificate" account, please consult the "Connection process" document.

Connecting to the application

To connect to the application just click on "Connect" in the toolbar and follow the instructions on the screen.

Electronic filing

Filing «electronically» with the RCS consists of transferring the requisition forms and the documents required by Law to the RCS electronically

Electronic filing in 4 steps

The electronic filing consists of 4 main steps which are listed below. For further information, please refer to the documents in the menu «More information».

1. Authentication with a Luxtrust certificate

2. Creation of an electronic filing request

Download, input and transmission of a requisition form; attach documents; add request to cart.

3. Validate cart and authorize payment

4. Follow-up on filing and check response of the RCS

The requisition form

The requisition form gathers in a structured way the complete information which needs to be transferred to the RCS according to the Law of the 19th of December 2002.

The form needs to be completed and filed with the RCS electronically: When a natural or moral person registers or enrolls with the RCS and when information which legally has to be registered with the RCS is modified.

Only a form downloaded via the electronic filing method can be filed electronically.

The documents to be filed for publication

The RCS only accepts the filing of documents for publication which have to be filed and published according to Law.

These documents are recorded when filing with the RCS.

These documents are to be transferred electronically in PDF/A "Text" formatting.

Corrective or complementary filing

Corrective filings apply for previously filed documents and/or data which need(s) to be corrected or completed. Their only purpose is to correct a file which has a material error.

Corrective filings have to be completed electronically. You will be asked to enter the RCS number of the person and to select the filing which needs to be corrected or completed.

Corrective filings are subject to the same administrative costs as the initial filings.

Access to the secure services of the RCS website

To access the secure services on the RCS website, you need to have a user account.

The creation of your user account is automatic and your user account can be used immediately. No access request form needs to be completed in order to create your user account.

When creating your user account, you have to enter a valid email address.

How to create a new user account

To create a new user account just click on "Connect" in the toolbar.

You first have to click on "Click here to register" and then follow the instructions on the screen.

If you have an electronic Luxtrust certificate, you can use your certificate to create your user account.

For more information on the user account creation process, please refer to the user guide "Connection Process".

Connect to the application

To connect to the application just click on "Connect" in the toolbar and follow the instructions on the screen.

Order a company profile

A company profile of a person registered with the RCS is a summary of the data which the person hast to transfer to the RCS for registration purposes, issued by the services of the RCS.

The RCS Manager ensures that the company profile reflects the situation of the registered person as entered via filing with the RCS.

The form and content of a company profile issued by the RCS are defined by the Grand-Ducal Regulation applying the Law of the 19th of December 2002 on the Trade and Companies Register as well as the accounting and the annual company accounts and amending other legal provisions.

The RCS Manager reserves the right to postpone the issuance of a company profile for technical, administrative or data verification purposes in order to ensure its quality.

Formatting of company profiles

Company profiles may be issued electronically or on RCS headed paper.

You can order a company profiles both electronically and on headed paper via the RCS website.

The electronic company profile can be ordered and issued via the website. The paper documents can be ordered via the website and will be sent to you by mail from the services of the RCS.

The electronic company profiles are issued and signed electronically. The Manager of the Trade and Companies Register only guarantees the authenticity of the origin and the integrity of the information on a company profile regarding the information recorded at the Trade and Companies Register if the company profile includes an electronic signature issued by the Manager of the Trade and Companies Register.

How to order a company profile ?

A company profile can be ordered via the service “Order a company profile” from the menu “Provided services” or directly from the menu “Available services” on the screen “Company detail”.

PREMIUM Service

When selecting the PREMIUM service, the RCS prioritizes your request. The RCS guarantees that the requested document can be picked up from our offices within 3 business hours after the reception of the order.

BE AWARE : In order to be available on the same day, every PREMIUM request for a company profile has to be ordered before 10 AM and can be picked up after 2:30 PM in the consultation area of the RCS.

• If the order is sent between 10 AM and 2:30 PM, the company profile will be ready the following day at 10:30 AM.
• If the order is sent after 2:30 PM, the company profile will be ready the following day at 2:30 PM.

A fee of 100.00 € excluding VAT will be added to your company profile request when activating this service.

Access to the secure services of the RCS website

To access the secure services on the RCS website, you need to have a user account.

The creation of your user account is automatic and your user account can be used immediately. No access request form needs to be completed in order to create your user account.

When creating your user account, you have to enter a valid email address.

How to create a new user account

To create a new user account just click on "Connect" in the toolbar.

You first have to click on "Click here to register" and then follow the instructions on the screen.

If you have an electronic Luxtrust certificate, you can use your certificate to create your user account.

For more information on the user account creation process, please refer to the user guide "Connection Process".

Connect to the application

To connect to the application just click on "Connect" in the toolbar and follow the instructions on the screen.

The trading name availability certificate

This certificate confirms the availability or the non-availability of (a) requested trading name(s) in regards to the trading names of the persons registered with the RCS.

Formatting of the certificates

The certificates may be issued electronically or on RCS headed paper.

You can order certificates both electronically and on headed paper via the RCS website.

The electronic certificates can be ordered and issued via the website. The paper documents can be ordered via the website and will be sent to you by mail from the services of the RCS.

The electronic certificates are issued and signed electronically. The Manager of the Trade and Companies Register only guarantees the authenticity of the origin and the integrity of the information on a certificate regarding the information recorded at the Trade and Companies Register if the certificate includes an electronic signature issued by the Manager of the Trade and Companies Register.

How to order a trading name availability certificate ?

The trading name availability certificate can be ordered via the service “Order a trading name availability certificate” from the menu “Provided services” or directly from the menu “Available services” on the screen “Company detail”.

Access to the secure services of the RCS website

To access the secure services on the RCS website, you need to have a user account.

The creation of your user account is automatic and your user account can be used immediately. No access request form needs to be completed in order to create your user account.

When creating your user account, you have to enter a valid email address.

How to create a new user account

To create a new user account just click on "Connect" in the toolbar.

You first have to click on "Click here to register" and then follow the instructions on the screen.

If you have an electronic Luxtrust certificate, you can use your certificate to create your user account.

For more information on the user account creation process, please refer to the user guide "Connection Process".

Connect to the application

To connect to the application just click on "Connect" in the toolbar and follow the instructions on the screen.

The negative certificate

A negative certificate regarding a person registered with the RCS is a document issued by the services of the RCS testifying that no court ruling was recorded at the RCS for this person.

Formatting of the certificates

The certificates may be issued electronically or on RCS headed paper.

You can order certificates both electronically and on headed paper via the RCS website.

The electronic certificates can be ordered and issued via the website. The paper documents can be ordered via the website and will be sent to you by mail from the services of the RCS.

The electronic certificates are issued and signed electronically. The Manager of the Trade and Companies Register only guarantees the authenticity of the origin and the integrity of the information on a certificate regarding the information recorded at the Trade and Companies Register if the certificate includes an electronic signature issued by the Manager of the Trade and Companies Register.

How to order a negative certificate ?

The negative certificate can be ordered via the service “Order a negative certificate” from the menu “Provided services” or directly from the menu “Available services” on the screen “Company detail”.

Access to the secure services of the RCS website

To access the secure services on the RCS website, you need to have a user account.

The creation of your user account is automatic and your user account can be used immediately. No access request form needs to be completed in order to create your user account.

When creating your user account, you have to enter a valid email address.

How to create a new user account

To create a new user account just click on "Connect" in the toolbar.

You first have to click on "Click here to register" and then follow the instructions on the screen.

If you have an electronic Luxtrust certificate, you can use your certificate to create your user account.

For more information on the user account creation process, please refer to the user guide "Connection Process".

Connect to the application

To connect to the application just click on "Connect" in the toolbar and follow the instructions on the screen.

Monitor a person

This service allows you to monitor a registered person’s filing activity, without having to constantly search for it.

Due to this service, you are automatically notified per email if a new filing was done for the record of a person registered with the RCS.

You have to make an annual subscription for each person you would like to activate this service for.

Monitoring parameters

Validity of the monitoring request

Every monitoring request is subject to a subscription for 12 months and is renewable upon expiry for the same period of time.

Notification email

By default, the email address you entered in your personal data (« My account ») is the one which will be used. You can however indicate another email address while you place your order.

You can also modify your email address for an existing subscription on the page “My subscriptions” from the menu “My personal area”.

Automatic renewal

When ordering a subscription, regular RCS customers can choose to renew it automatically upon expiry.

Where do I manage my subscriptions ?

The management of your subscriptions can be done on the page « My subscriptions » from the menu « My personal area ».

Where do I view the filings of monitored persons ?

Via the page “Filings of monitored persons” from the menu “Provided services”, you can directly view the filings which were done for the different records of the monitored persons, without having to go through the consultation service of a person.

Notifications

Filing notification

For each filing which was done for persons subject to monitoring, an email with the filing list will be sent to you.

Notification of the expiry of a subscription

You will be notified via email 30 days before your subscription(s) expire(s).

How to activate the monitoring

You can activate the monitoring via the service « Monitor a person » from the menu « Provided services » or directly in the menu « Available services » on the screen « Detail of a person ».

Access to the secure services of the RCS website

To access the secure services on the RCS website, you need to have a user account.

The creation of your user account is automatic and your user account can be used immediately. No access request form needs to be completed in order to create your user account.

When creating your user account, you have to enter a valid email address.

How to create a new user account

To create a new user account just click on "Connect" in the toolbar.

You first have to click on "Click here to register" and then follow the instructions on the screen.

If you have an electronic Luxtrust certificate, you can use your certificate to create your user account.

For more information on the user account creation process, please refer to the user guide "Connection Process".

Connect to the application

To connect to the application just click on "Connect" in the toolbar and follow the instructions on the screen.

Filings of monitored persons

The page « Filings of monitored persons » allows you to directly view the filings done for the different monitored records.

Monitoring a company

The monitoring service allows you to monitor the filing activity of a person registered with the RCS, without having to constantly search for it.

Due to this service, you are automatically notified per email if a new filing was done for the record of a person registered with the RCS..

You have to make an annual subscription for each person you would like to activate this service for.

How to activate the monitoring ?

You can activate the monitoring via the service « Monitor a person » from the menu « Provided services » or directly in the menu « Available services » on the screen « Detail of a person ».

Filings of monitored persons

This page provides you with the list of filings which were done for each monitored person since the monitoring was activated. This list can be filtered according to different criteria.

You can directly add a filing to be viewed in your cart or create a new company profile for the person on this page.

Filing notification

For each filing which was done for persons subject to monitoring, an email with the filing list will be sent to you.

Beware : To be notified via email, the box « Email notifications » on the screen « My account » has to be checked.

By default, the email address you entered in your personal data is the one which will be used. You can however indicate another email address for every new subscription and modify it for your current subscriptions.

Access to the secure services of the RCS website

To access the secure services on the RCS website, you need to have a user account.

The creation of your user account is automatic and your user account can be used immediately. No access request form needs to be completed in order to create your user account.

When creating your user account, you have to enter a valid email address.

How to create a new user account

To create a new user account just click on "Connect" in the toolbar.

You first have to click on "Click here to register" and then follow the instructions on the screen.

If you have an electronic Luxtrust certificate, you can use your certificate to create your user account.

For more information on the user account creation process, please refer to the user guide "Connection Process".

Connect to the application

To connect to the application just click on "Connect" in the toolbar and follow the instructions on the screen.

Search - European Business Registe

The EBR (European Business Register) is the electronic network of the trade registers from 26 European countries. Via the EBR network, you have access to official information from over 20 million companies registered at a trade register in one of the 26 countries member of the network.

Data reported on a company is provided directly by the trade register in the jurisdiction of the country where the company is registered and based on the information filed during registration.

Thanks to the EBR search you do not need to search the individual trade registers in order to gather legal information on companies. The standardized and structured presentation facilitates the understanding of the information provided and avoids faulty interpretation or translation issues.

Provided services

Institution search

The “Institution search” allows you to look for an institution by its trading name in the trade registers of the countries to be selected in the “Country” list.

If your search is successful, a list of institutions which meet your search criteria is displayed. For more information on a specific institution, you need to click on "Detail” in the column "Action". If no results are displayed, it means that either no registered institution corresponds to your search criteria, or that the search criteria are too vague.

This service is provided by all members of the EBR network.

Key information

The “Key information” service provides you with a structured report on the key information of an institution. It is issued by the register of the selected institution.

To order it, just click on "Add to cart” on the screen “Detail of the institution” and validate your order. You can view the report via the menu "My orders".

This service is provided by all members of the EBR network.

List of Agents

The service "List of agents" provides you with a structured report of the details of the officers of an institution. It is issued by the register of the selected institution.

To order it, just click on "Add to cart” on the screen “Detail of the institution” and validate your order. You can view the report via the menu "My orders".

You can directly order the list of mandates of a displayed agent from the “List of agents”.

This service is only provided by some members of the EBR network.

Agent search

The “Agent search” allows you to look for agents of an institution by their name(s) and first name(s) in the trade registers of the countries to be selected in the “Country” list.

If your search is successful, a list of agents which meet your search criteria is displayed. If no results are displayed, it means that either no person registered as an agent corresponds to your search criteria, or that the search criteria are too vague.

This service is only provided by some members of the EBR network.

List of mandates

The service "List of mandates" provides you with an agent’s list of mandates for all the institutions registered in the trade registers of the selected country. This list is issued as a structured report by the register of the selected agent.

To order the “List of mandates”, just click on “Add to cart” in the column “List of mandates” and validate your order. You can view the report via the menu "My orders".

You can order the list of agents for a displayed institution directly from the list of an agent’s mandates.

This service is only provided by some members of the EBR network.

Other documents

Some countries provide access to their national documents via the EBR network. These documents essentially consist of the annual accounts, the registration deeds and the articles of association. If such a document is provided by the register of a selected institution, it can be ordered via the screen “Detail of the institution”.

Access to the secure services of the RCS website

To access the secure services on the RCS website, you need to have a user account.

The creation of your user account is automatic and your user account can be used immediately. No access request form needs to be completed in order to create your user account.

When creating your user account, you have to enter a valid email address.

How to create a new user account

To create a new user account just click on "Connect" in the toolbar.

You first have to click on "Click here to register" and then follow the instructions on the screen.

If you have an electronic Luxtrust certificate, you can use your certificate to create your user account.

For more information on the user account creation process, please refer to the user guide "Connection Process".

Connect to the application

To connect to the application just click on "Connect" in the toolbar and follow the instructions on the screen.

My cart

Every service request addressed to the RCS requires the payment of administrative fees.

The cart function allows you to add several services to one order. You can always access your shopping cart to remove one or all of your requests. The number of requests in the cart is always visible in front of the shopping cart icon.

Once all your requests have been added to the cart, you order by clicking on "Pay".

My reference

You can assign an internal reference for every order under “My reference”. This reference will be shown on the purchase order and on the payment receipt.

This reference also allows you to regroup your orders and to track your payments under “My payments".

The payment

Electronic payment by credit card is the chosen payment method for service requests sent via internet to the RCS.

The selected electronic payment method is the service Saferpay of the company SIX Card Solutions, which supports the secure online payment via credit card. At no time, the RCS has access to or knowledge of information on your credit card because the information entered does not go through the RCS website.

The advantage of this method is that the services provided by the RCS are immediately accessible 24/7, regardless of the RCS office opening hours.

Only Visa and Mastercard credit cards are accepted by the RCS.

Processing your requests

The payment takes place in two steps :

1. Authorization : The client authorizes the RCS to debit the amount indicated on the detail of the requested services.

The amount stated in your cart will be charged by the RCS if the RCS responds favorably to the processing of all the requests in your order. This amount is subject to being blocked on your credit card.

2. Debit : The RCS debits the full amount after the order has been fully processed.

The total amount of the order will only be charged after all the individual requests of an order have been processed. The total amount charged may be less than the amount which has been authorized if the RCS was not able to accept all of your requests.

Confirmed purchase order

The confirmed purchase order is a document which includes all the details of the order you placed with the RCS.

It is issued after the total amount of your order was authorized on your credit card.

In clicking on «Print order» you will receive a copy of your confirmed purchase order in PDF formatting.

Access to the secure services of the RCS website

To access the secure services on the RCS website, you need to have a user account.

The creation of your user account is automatic and your user account can be used immediately. No access request form needs to be completed in order to create your user account.

When creating your user account, you have to enter a valid email address.

How to create a new user account

To create a new user account just click on "Connect" in the toolbar.

You first have to click on "Click here to register" and then follow the instructions on the screen.

If you have an electronic Luxtrust certificate, you can use your certificate to create your user account.

For more information on the user account creation process, please refer to the user guide "Connection Process".

Connect to the application

To connect to the application just click on "Connect" in the toolbar and follow the instructions on the screen.

My orders

The monitoring of your orders allows you to check the electronic documents ordered at the RCS, to know the processing status of your requests and to view the requested orders.

The ordered document is available as soon as the RCS was able to process your request, in case the RCS was not able to process your request, the reason for refusal can be viewed in your request details.

Request processing period

The monitoring of your orders allows you to check the processing status of your requests.

The time periods differ according to the service requested :

• Consultation request

  The requested document can be viewed immediately after the payment of the order.

• Digitalization request

  The processing of digitalization requests requires the search and digitalization of the requested document. Depending on the number of requests which were entered, the processing period can take several days.

• Company profile or certificate request

  The Manager of the RCS does everything he can to process your requests as soon as possible. All electronic documents are usually issued on the same day.

Availability of ordered documents

The documents ordered in PDF formatting can be viewed on the RCS website for 20 calendar days. It is therefore highly recommended to save the documents immediately on your personal device. Indeed, as soon as the deadline expires, the document cannot be viewed anymore. If you did not save the document before the deadline expires, you will have to order it again..

Notification

To be notified per email when your ordered documents are ready, you have to check the box “Email notifications” on the screen «My personal area – My account» (default setting).

Confirmed order form

The confirmed order form lists your order details and is sent to you after the total order amount was blocked on your credit card.

It can be downloaded via the “View per order” as long as the order is not fully completed

Payment receipt

The payment receipt is available for each order as soon as it is fully completed. An order is fully competed if all the requests have been processed by the RCS.

The payment receipt lists the amounts which were debited. For a same order, the total amount of the receipt can differ from the amount initially stated on the order form.

As for all other documents, the receipt is available for 20 calendar days.

Electronic claim

For a digitalization request, the claim has to be entered electronically with the RCS.

It is the decision of the RCS to send out a new electronic document following a claim or not. A new version of a document will only be sent in case the document which was initially issued has a technical problem.

Access to the secure services of the RCS website

To access the secure services on the RCS website, you need to have a user account.

The creation of your user account is automatic and your user account can be used immediately. No access request form needs to be completed in order to create your user account.

When creating your user account, you have to enter a valid email address.

How to create a new user account

To create a new user account just click on "Connect" in the toolbar.

You first have to click on "Click here to register" and then follow the instructions on the screen.

If you have an electronic Luxtrust certificate, you can use your certificate to create your user account.

For more information on the user account creation process, please refer to the user guide "Connection Process".

Connect to the application

To connect to the application just click on "Connect" in the toolbar and follow the instructions on the screen.

My payments

The monitoring of payments allows you to check the payments of all your orders sent via the RCS website.

It is possible to export the data in a different formatting, so that you can print the result in PDF formatting or use this data again for internal processing.

Search

You can search based on different search criteria: the date of payment, the RCS number, your order reference number, your filing reference number, the order number or the debited amount.

It is mandatory to enter a search period. This period cannot exceed one month.

Payment list

The payment list indicates all the debited amounts relating to the criteria you entered during your search. The total amount of the listed payments is shown at the bottom of the table.

The list can be sorted by date, order number or reference in clicking on the header of the corresponding column.

You can at any time modify the criteria and launch the search again by clicking on “Search”.

You can export the data as PDF, XML and XLS (Microsoft Excel) documents in clicking on “Export data”.

Access to the secure services of the RCS website

To access the secure services on the RCS website, you need to have a user account.

The creation of your user account is automatic and your user account can be used immediately. No access request form needs to be completed in order to create your user account.

When creating your user account, you have to enter a valid email address.

How to create a new user account

To create a new user account just click on "Connect" in the toolbar.

You first have to click on "Click here to register" and then follow the instructions on the screen.

If you have an electronic Luxtrust certificate, you can use your certificate to create your user account.

For more information on the user account creation process, please refer to the user guide "Connection Process".

Connect to the application

To connect to the application just click on "Connect" in the toolbar and follow the instructions on the screen.

My subscriptions

You can manage your subscriptions on the page « My subscriptions ».

Renew a subscription

A subscription is not automatically renewed. To renew a subscription, please select the subscription to be renewed in the last column and click on « Renew ». You will be given the option to choose between “all/no” and to select or deselect all the elements displayed on the page.

Only subscriptions which will expire within the next 30 days can be renewed.

The renewal of the subscription will take effect on the day after the expiry of the former subscription.

In order to renew a subscription automatically upon expiry, you have to click on the link of the RCS number in the first column and select the option « Automatic renewal upon expiry ».

Cancel a subscription

In order to cancel a subscription, please select the subscription which needs to be canceled in the last column and click on « Cancel ». You will be given the option to choose between “all/no” and to select or deselect all the elements displayed on the page.

Please note that you will not be reimbursed.

Modification of the notification address

The email address for notifications can be changed by clicking on the link of the RCS number in the first column. You can enter a new email address in the window which displays your subscription details and save your modification.

Notification of the expiry of a subscription

You are notified 30 days before the expiry of your subscription(s).

Beware : To be notified via email, the box « Email notifications » on the screen « My account » has to be checked.

By default, the email address you entered in your personal data is the one which will be used. You can however indicate another email address for every new subscription and modify it for your current subscriptions.